Received a Lu Ban Gift Voucher or Card?

If you would like to purchase a Lu Ban Gift Voucher, you can do that here

 

If you’ve been gifted a Lu Ban Gift Voucher, here is some helpful information on how to use it.

I HAVE A £99 GIFT VOUCHER TO USE

The expiry date of the £99 gift vouchers is stated on the voucher as 31st July 2020. As restaurants have been closed for nearly four months’ due to Covid-19, all £99 gift vouchers with the expiry date of 31st July 2020 will be accepted until 30th November 2020. You may make your reservation online (please add a note to your reservation to say that you will be using your gift voucher, and make sure you take your voucher with you, otherwise you will not be able to redeem). Only one voucher may be used per booking. These vouchers cannot be used in conjunction with any other offer.

 

OTHER VOUCHER EXPIRATION DATES

Again, due to Covid-19, all other gift vouchers purchased before March 2020 will be accepted at Lu Ban Restaurant for up to four months after their stated expiry date. If you would like to get in touch about your voucher, please email info@lubanrestaurant.co.uk.

 

I WANT TO USE MY VOUCHER TO DINE AT LU BAN RESTAURANT

If you want to use your Gift Voucher to dine at Lu Ban Restaurant, all you need to do is make a table reservation online, or by phoning 0151 315 8888, quoting that you are using a Gift Voucher. You will be asked to supply the unique redemption code. Make sure that you take your Gift Voucher with you (you will either have an email or physical version), as sight of the original is required (otherwise you won’t be able to redeem).

 

I WANT TO USE ME VOUCHER TO BOOK A LU BAN EXPERIENCE

If you have been gifted a specific experience at Lu Ban you can book most experiences online by visiting the page, selecting the  specific experience, adding the date you want to your shopping basket, and using your Gift Card/Voucher’s unique redemption code to check out.

If a different experience catches your eye, you can use your Gift Voucher to redeem against any experience. If the cost of the experience you prefer is higher than the value of your gifted experience, you will be able to use the Gift Voucher’s unique redemption code to make part payment towards the cost, and pay the remaining balance yourself upon checkout.

Most of our experiences can be booked online. Some require you to call us to book as we need to check availability and make arrangements so that you have the best possible experience.

 

BOOKING YOUR EXPERIENCE ONLINE

If the experience you want has published dates online, you can select your chosen date and follow the checkout process. At the point of payment, add your Gift Voucher’s unique redemption code and this will apply the equivalent monetary value to your purchase. Upon completion of this process you will receive an email to confirm your booking order.

You will hear from the Lu Ban team nearer to the time of your booked date.

IF YOUR CHOSEN EXPERIENCE DOES NOT HAVE BOOKABLE DATES

Most of our experiences are available to book dates online. There are exceptions to this. If you want to book an experience that does not have a bookable date, please telephone us on 0151 315 8888 or email us with your contact number and the experience you wish to book. 

FINAL NOTE

Some of our experiences have a guest minimum number for us to be able to run the event. In the unfortunate event that the minimum number of guests has not been met, we will reschedule the event. We will always do this with at least two weeks’ notice to you. Please see our terms and conditions for full information.