GIFT CARDS/VOUCHERS AND EXPERIENCES
TERMS AND CONDITIONS
This page sets out the terms of sale for Vouchers offered by Lu Ban Restaurant.
1.1 These Terms of Sale apply to every Voucher you purchase from Lu Ban.
1.2 Lu Ban means The Lu Ban Restaurant Co Ltd, an English company, with its registered office at Lu Ban Restaurant Robert Cain Brewery, Stanhope Street, Liverpool, L8 5XJ. The Lu Ban Restaurant Co Ltd’s registration number is 11833584, its VAT number is GB 317424418 and its phone number is 0151 315 8888.
1.4 Gift Card or Gift Voucher means an instrument, in either physical or electronic form, which entitles the holder of such Gift Card or Voucher (the ‘Voucher Holder’) to receive the Offering during the period of time stated on the Voucher (the ‘Redemption Period’).
1.5 The Offering shall mean the goods and/or services to be supplied and/or provided by Lu Ban to the Voucher Holder, as specified on the Lu Ban website and on the Voucher.
1.6 These Terms of Sale were last updated on 12/11/2019. Lu Ban reserves the right to unilaterally amend these Terms of Sale at any time. All amendments to these Terms of Sale will be posted on-line. You will be bound only to the version of the Terms of Sale you agreed to at the time you purchase a Gift Card or Voucher.
2.1 Lu Ban promises that:
2.1.1 We will exercise reasonable care and skill in performing its obligations under these Terms of Sale;
2.1.2 the Vouchers are of satisfactory quality and fit for their purpose
2.1.3 References to ‘Experiences’ mean the specific experiences or event chosen and paid for by the purchaser either as a direct booking for a specific date, or a specific experience or event purchased as a gift card without an experience or event date.
2.1.4 ‘Monetary value’ Gift Cards or Vouchers are for use on food and beverage spend at Lu Ban Restaurant.
Gift Cards and Vouchers
3.1 Your Gift Card or Voucher entitles the holder to the stated Lu Ban experience, or the stated monetary value to use at Lu Ban Restaurant for food and beverages until the date of expiry. There is no cash alternative.
3.2 Your Gift Card/Voucher or Gift Experience will expire twelve months after the date of purchase. The expiry date will be highlighted on the Gift Card or Voucher (your version may be electronic or printed). Expiration dates cannot be extended. If you do not use your Gift Card or Voucher before the expiry date, it will become void and you will lose the experience or monetary value (whichever is highlighted on your Gift Card or Voucher).
3.3 Gift Cards or Vouchers will not be exchanged for cash.
Cancellation policy for Experiences (not applicable for monetary value cards or Vouchers)
4.1 Lu Ban reserves the right to cancel an experience with two weeks’ notice. In the unfortunate event that an experience is cancelled, you will be offered an alternative date for the same experience, or an alternative experience, or the exchange of your experience Gift Card or Voucher for a Lu Ban monetary value Gift Card or Voucher to spend at Lu Ban Restaurant.
4.2 Should Lu Ban need to cancel an experience with less than two weeks’ notice, you will be offered an alternative date for the same experience, or an alternative experience, or the exchange of your experience Gift Card or Voucher for a Lu Ban monetary value Gift Card or Voucher to use at Lu Ban Restaurant. Or the purchaser of the experience can receive a full refund of the cost of the experience only, refunded using the same payment method used to make the original purchase. Lu Ban will not be liable for any other costs.
4.3 Should the customer cancel their attendance at an experience with less than two weeks’ notice, you may lose the value of that experience. No refunds will be given for cancellations. Please get in touch if you need to, or think you may need to cancel.
4.4 Should the customer cancel their experience with at least two weeks’ notice, they may reschedule for another date, or another experience. If the customer chooses another experience of a higher value, they will pay the excess amount. No refunds will be given for cancellations, and no partial refunds for transfers to an experience of a lesser value.
4.5 Should you wish to change your experience for a different experience, you must contact Lu Ban as soon as possible. You will need to pay an excess to transfer to another experience with a higher cost. Transfers to a different experience of the same or lesser value will not attract an additional cost. No partial refunds will be given for transfer to an experience of a lesser value.
5.1 By giving Lu Ban your details you accept that Lu Ban will be able to use them for operational purposes, including providing your details to our payment collector, Stripe.
5.2 You will receive marketing emails from Lu Ban about the restaurant and gift experiences if you ‘opt in’ during the checkout process.
5.3 You will receive marketing emails from Lu Ban about the restaurant and gift experiences if you take part in an experience and share your email address with the intention of receiving such emails.
5.4 Your personal data will be stored securely within the Lu Ban website for the purposes of recording details of your purchase, and for experiences; to facilitate your attendance at the experience.
5.5 Your information will only be used for the purposes stated above. It will not be shared with any third party, unless we are required to do so to facilitate your purchase, or as required by law.
6.1 Unless otherwise stated within these Terms of Sale, notices to be given to either party shall be in writing and shall be delivered by electronic mail or by pre-paid post. Any notice Lu Ban sends to you will be to the address you supplied to us when you completed your order. You can send any notice to Lu Ban at the registered office address as set out in section 1.2.
6.2 If any provision of these Terms of Sale should be held to be invalid or unenforceable, the validity and enforceability of the remaining provisions of these Terms of Sale are not affected. Such invalid or unenforceable provision shall be replaced by a valid and enforceable provision which most closely achieves the economic effect contemplated by the invalid or unenforceable provision.
6.3 We will do our best to resolve any disputes about these Terms of Sale. If you wish to bring a legal claim against us, you must do so within the United Kingdom (and English courts shall have the exclusive jurisdiction for your legal claim). If you live in England and Wales, the laws of England shall apply; if you live in Scotland, then Scottish law shall apply; if you live in Northern Ireland, then Northern Irish law shall apply. The previous sentence applies to all non-contractual relationships between you and us.